Online mattress shopping has revolutionized sleep — you browse, click, and a mattress arrives at your door, vacuum-sealed in a surprisingly compact box. But what happens when your dream mattress turns out to be... less dreamy?
If you’re wondering how do you return a mattress in a box, you’re not alone. Despite generous risk-free trial periods offered by most mattress brands, the return process can feel unclear — especially when the mattress has fully expanded and clearly no longer fits back in the box.
The good news? Most boxed mattress companies make returns relatively easy — once you know what to expect. This guide breaks down how boxed mattress returns work, common policies across top brands, and tips to make sure your refund is smooth and stress-free.
Unlike returning a pair of shoes or a coffee maker, returning a mattress involves bulky logistics. Once unboxed, these mattresses expand and can’t be compressed again at home. That’s why boxed mattress brands typically don’t ask you to ship it back yourself — instead, they coordinate pickups, donations, or recycling.
Many companies offer 100-night (or longer) trial periods, allowing customers to try the mattress at home before committing. If you’re within that window and meet a few key requirements, returns are usually free and straightforward.
Before you initiate a return, read the brand’s return policy carefully. Most major brands like Casper, Purple, and Tuft & Needle offer risk-free trials — but rules vary. Look for:
If you bought your mattress from a third-party retailer like Amazon, Wayfair, or Costco, you’ll need to follow their return process instead of the mattress brand’s.
Contact customer service through email, phone, or live chat. Some brands have a return portal, like Helix Sleep, that lets you start the process online.
Be prepared to share:
Many companies will ask if you’ve tried the mattress for at least a few weeks — this helps rule out adjustment period issues.
Once approved, the company will coordinate how the mattress will be removed. Most common options include:
Many brands like Nectar and Leesa prioritize donation over disposal, aligning with sustainability goals.
Once the mattress is picked up or donated and you provide any required proof, your refund will be processed. Expect:
Some brands may offer exchanges instead of refunds, allowing you to try a different model or firmness level.
Returned mattresses are not resold as new. Most are donated to nonprofit partners, recycled, or responsibly disposed of, depending on condition and local laws. For example:
This effort minimizes waste and supports communities in need — a win-win for consumers and sustainability.
Most companies won’t accept returns if the mattress is heavily stained, soiled, or damaged. Always use a mattress protector during the trial period to keep it in good returnable condition.
No problem. You’re not expected to rebox the mattress. Once opened, it stays expanded. Return logistics are based on pickup or donation, not shipping.
No. But keep your order number, receipt, and email confirmation, as you’ll need them to verify your purchase.
The majority of top brands offer free returns, but check the fine print. Some smaller companies charge a flat restocking or return fee (typically $50–$99).
While the idea of returning a fully expanded mattress might sound daunting, most boxed mattress brands have simplified the process. From generous trial periods to free pickups and fast refunds, the key is understanding your brand’s specific policy and keeping the mattress in good condition. With a little planning, you can rest easy knowing you’re covered if things don’t work out.
